Isn’t it exhausting trying to keep up in this world of constant competition? Potential guests are continually looking for top-rated properties. Did you know, approximately 95% of your customers will check a reviews website before booking at your property?
Where are your guests going to?
The answer is Tripadvisor.
I have put together a collection of videos and checklists that will help you get more bookings from the #1 review website in the world.
Copying and pasting doesn’t add any value to the customer — if anything, it’s almost offensive. This choice says, “This complaint means so little that it doesn’t merit a specific response.”
When apologizing for an issue, a gracious tone is everything. Warm, appreciative language can prompt readers to reconsider a reviewer’s negative experience. In short, being gracious disarms people — even irate complainers.
Whether you are selling a product or offering a service, it is important to provide your customers with as much information as possible. Many negative reviews are the result of lack of information in a customer’s part and could have easily been avoided if information were easily available.
It is difficult to keep track of everything. Negative reviews help business owners spot the few missing links in their system. This is one of the greatest things about negative feedback. Pay attention, make the necessary changes and use it as a chance to improve.