Isn’t it exhausting trying to keep up in this world of constant competition? Potential guests are continually looking for top-rated properties. Did you know, approximately 95% of your customers will check a reviews website before booking at your property?  

Where are your guests going to?

 The answer is Tripadvisor. 

I have put together a collection of videos and checklists that will help you get more bookings from the #1 review website in the world. 

A Few Tips on how to respond to reviews

Turn Negative Reviews Into New Customers

Never copy and paste the same message

Copying and pasting doesn’t add any value to the customer — if anything, it’s almost offensive. This choice says, “This complaint means so little that it doesn’t merit a specific response.”

Ways to Turn Negative Reviews Into Positive Results

Focus on tone and voice

When apologizing for an issue, a gracious tone is everything. Warm, appreciative language can prompt readers to reconsider a reviewer’s negative experience. In short, being gracious disarms people — even irate complainers.

How To Turn Bad Reviews Into New Customers

Prevention is key (think ahead)

Whether you are selling a product or offering a service, it is important to provide your customers with as much information as possible. Many negative reviews are the result of lack of information in a customer’s part and could have easily been avoided if information were easily available.

Learn from the process

It is difficult to keep track of everything. Negative reviews help business owners spot the few missing links in their system. This is one of the greatest things about negative feedback. Pay attention, make the necessary changes and use it as a chance to improve. 


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